We found this post on Paceadvantage.com quite eye-opening.
Even though Twin Spires has some of the worst player rewards in the
industry, I have been a loyal customer since they bought out YouBet in
late 2010. I always loved their software, programming, hand histories,
and lightning fast cashier. However, all of that came to a screeching
halt when I read about their cynical scheme to bilk their already
A couple of days ago I wrote the following letter to Twin Spires through
their customer support client. Surprisingly, one of their customer
support agents responded with a promise to put me in touch with a
manager. Not surprisingly, management has opted to remain silent.
Here is my letter: "Why are you raising your takeout on Churchill Downs?
Do you think your customers have been 'getting a free ride' and should
be paying more for the privilege to place a wager? The takeouts are
excessive and not competitive with any other form of wagering. One of
the reasons I played at Churchill was the reasonable takeout (at least
in terms of industry average). Now I feel like you do not respect my
It continues. The full post is here.