Friday, April 25, 2014

A Player Speaks

We found this post on quite eye-opening.

"Greetings everybody,

Even though Twin Spires has some of the worst player rewards in the industry, I have been a loyal customer since they bought out YouBet in late 2010. I always loved their software, programming, hand histories, and lightning fast cashier. However, all of that came to a screeching halt when I read about their cynical scheme to bilk their already overburdened customers.

A couple of days ago I wrote the following letter to Twin Spires through their customer support client. Surprisingly, one of their customer support agents responded with a promise to put me in touch with a manager. Not surprisingly, management has opted to remain silent.

Here is my letter: "Why are you raising your takeout on Churchill Downs? Do you think your customers have been 'getting a free ride' and should be paying more for the privilege to place a wager? The takeouts are excessive and not competitive with any other form of wagering. One of the reasons I played at Churchill was the reasonable takeout (at least in terms of industry average). Now I feel like you do not respect my business."

It continues. The full post is here.  

1 comment:

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