I was just watching the McDonald's documentary on CNBC. It was pretty interesting. It showed how product development, new foods, and everyday business was totally focused on their "guests" (they call their customers 'guests' I guess). They would not even think of discussing what to do, to change, or what needs to be done, without consulting the customers, no matter what they do.
After that I got online to check some stories, and one was about a high level racing think tank that was held at the Meadowlands.
Who was invited? Let's have a look.
A track executive
A track owner
A harness driver
Some horse owners
Some horseman reps
and a couple of other commission people and so on.
Where is the bettor? The guy who might bet $100,000 on the product, giving a full $25,000 of it to racing, so these folks can have a salary? Y'know, the guy who provides virtually all the bottom line revenues to racing, whom without which, these folks would be racing for ribbons?
This business is not McDonald's.
Racing should not even bother meeting without inviting a bettor to the table. It is insanity.
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