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Thursday, October 6, 2011

Plea to the Industry: Focus on Improving Handle

HANA was not represented at a recent industry conference of insiders but they had some folks there who were getting our message out:

“The industry should focus on quality, not quantity; you’ve got to spend more on (research and development); and you’ve got to focus on your customers, not your horses.”

and..........

"It would behoove the industry to make a significant effort to improve live attendance and live handle.”

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